FAQ's
Orders & Shipping
How do i exchange an item?
If for any reason you would like to exchange an item, contact us within 14 days of receiving it.
On first exchange we offer a free return label.
Excluding discounted items.
How long before I receive my order?
Worldwide shipping is 2-5 Business days with DHL Express
All items will be ready to ship out within 1-3 days from our studio in Israel.
How can I see where my order is?
All orders leave our studio within 1-3 days of being placed. Once shipped you will get an email with all the tracking details.
*If you are a registered user, you can check your order status by simply signing into your account, clicking your name, and selecting My Orders from the dropdown menu. The status of your order will be shown throughout the entire process
Are there extra custom charges?
No,
All prices include custom charges.
Fit & Sizing
What if the item doesn’t fit me or if I don’t like it?
If the item you ordered does not fit to your liking, you are welcome to contact us within 14 days of receiving it and we will instruct you of how to proceed with a return or exchange. Please ensure that the item remains in a new and unused condition with all tags attached.
*Refunds will be made upon the arrival of your order back at our studio in a new and unused condition
**No returns, refunds or exchanges on Sale Items.
*Please note that while we do offer free worldwide shipping, the cost of return shipping is at the expense of the customer.
What is your range of sizes?
Most of our items are offered in a range of sizes from S-XL. We are working hard on expanding our size range across the board, and are super excited to share with you that we now carry both XS and XXL in more items. We continue to strive to broaden our size scope and create more and more of your favorite items in a wider array of sizes!